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Pass Guaranteed 2025 Salesforce High-quality Exam Dumps ADM-261 Free
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To prepare for the ADM-261 exam, candidates should have a solid understanding of the Salesforce platform and its various features. They should also have experience working with the Service Cloud platform and be familiar with its key concepts and functions. In addition, candidates should be familiar with the Salesforce certification process and understand the requirements for maintaining their certification status. Overall, passing the ADM-261 Exam demonstrates an individual's ability to effectively manage and optimize the Service Cloud platform, which can be a valuable asset for any organization.
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TestPassKing web-based practice exam is compatible with all browsers and operating systems. Whereas the ADM-261 PDF file is concerned this file is the collection of real, valid, and updated Salesforce ADM-261 exam questions. You can use the Salesforce ADM-261 Pdf Format on your desktop computer, laptop, tabs, or even on your smartphone and start Service Cloud Administration (ADM-261) exam questions preparation anytime and anywhere.
To prepare for the ADM-261 exam, candidates should have at least 6-12 months of experience administering Salesforce Service Cloud. They should also have a strong understanding of Salesforce core features and functionality, as well as experience working with data and reporting in Salesforce. Additionally, candidates should have experience working with Service Cloud features such as Salesforce Knowledge, Live Agent, and Case Management.
Salesforce ADM-261 exam is intended for professionals who have experience in administering Salesforce Service Cloud, such as system administrators, business analysts, and consultants. To take ADM-261 Exam, candidates are required to have a solid understanding of Service Cloud features and functionality, including case management, entitlements, knowledge management, and Service Cloud Console customization. Additionally, candidates should have experience in configuring and managing Salesforce integrations, such as with Salesforce CPQ and Salesforce Field Service.
Salesforce Service Cloud Administration Sample Questions (Q89-Q94):
NEW QUESTION # 89
A customer utilizes a high-volume Service Cloud portal for its Web customer support and is interested in deploying a chat solution.
What should be the first step in configuration and customization?
- A. Create user profiles orpermission sets
- B. Enable Live Agent for the organization
- C. Create an iframe to display the chat window
- D. Enable Chatter Messenger for the organization
Answer: B
NEW QUESTION # 90
Which two solutions shouldUniversal Containers consider to increase Contact Center Agent productivity?
Choose 2 answers
- A. Increase the number of agents.
- B. Improve the agent interface.
- C. Employ surveys to confirm customer satisfaction.
- D. Enable templates for written responses.
Answer: C,D
NEW QUESTION # 91
Which of the following measures customer portal adoption/effectiveness among CUSTOMERS (Choose 2)?
- A. # of cases via email
- B. # of articles per agent
- C. Most popular articles
- D. Total cases created
Answer: C,D
NEW QUESTION # 92
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
- A. Creating content as a result of solving issues
- B. Rewarding learning, collaboration, sharing and improving.
- C. Evolving content-based product lifecycles
- D. Developing a knowledge base on the experience of an individual
Answer: A,B
NEW QUESTION # 93
UC has a three-tiered contact center. Cases are routed to Tier 1 or Tier 2 based on severity, priority, complexity, or SLAs. Cases are assigned to Tier 3 only if they are escalated by Tier 1 and Tier 2. How can UC measure case escalation?
- A. Create a case report to show all cases across tiers filtered by an escalation flag.
- B. Create an approval process to ensure only the appropriate cases get escalated.
- C. Create a case report to show the number of cases for each tier and sort them by case owner.
- D. Create a custom trigger to generate history when cases get escalated between tiers.
Answer: A
NEW QUESTION # 94
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